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FAQ

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Documentation

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Can you customize Adore Softphone with my own skin?

Though, we provide a wide range of skins for the Softphone, but as per our client’s requirement and demand, we are always ready to customize the Softphone with their skin. Either you provide the images of your own choice or our team can design and create it according to your specifications.

What protocol does Adore Softphone support?

Adoresoftphone is designed while keeping today’s hi-tech time. It supports only SIP protocol, which is known for its advanced technology.

Which codec does Adore Softphone use?

Adoresoftphone uses g729,G711,GSM, uLaw, aLaw codecs, thus can be used in all versions of Microsoft Windows without the need of external codecs and also provides excellent call quality even in dialup connection.

What are the basic requirements for the installation of Adoresoftphone?

You may require following Operating System, Hardware Requirement and Network Connection specifically for enjoying an amiable time of talking with Adoresoftphone.

Operating Systems supported: Adoresoftphone operates well on WINDOWS XP, WINDOWS 7, WINDOWS 8 but does not show excellent performance on Linux, Unix and Macintosh.

Hardware Requirement: Adoresoftphone requires full duplex sound card with microphone as well as good quality speakers.

Network Connection: For network connection it requires SIP server to register the Adoresoftphone and minimum 6.3k bandwidth to make a trouble-free call.

How can a Softphone be helpful for one's business?

AdoresoftPhone allows you to speak over Internet with any desktops, notebooks, PDAs, stand-alone IP-phones and even with any conventional landline and mobile phones. It supports SIP industry standards, and is fully inter-operable with most major Internet Telephone Service Provider (ITSP) and VOIP software and hardware. It offers excellent call quality at nominal charges in comparison to traditional calls.

Which Operating System does Softphone support?

Adoresoftphone operates well on WINDOWS XP, WINDOWS 7 ,WINDOWS 8 but does not show excellent performance on Linux, Unix and Macintosh.

What can be done if I face start trouble?

If Adoresoftphone does not start up properly, check the following:

1. Other audio recording or playing software should be turned off.

2. Other SIP software such as NetMeeting or Windows Messenger should not run.

If the problem persists, contact Adoresoftphone technical support for your assistance

How to configure with Asterisk?

We have created a detail tutorial page to give you detail information on the configuration with Asterisk. Please click on the link below:

In the journey of magnificent success and respect, Adore Infotech has had the pleasure of working with many top-notch telecom clients and other small to large companies whilst helping to shape their voip communication strategy. You can take a look of our clients for whom we’ve crafted the robust voip products on our clients page.

What's the bandwidth requirement for different codecs?

Here are the bandwidth requirement for different codec.

CodecCodec Bit Rate(Kbps)Nominal Ethernet Bandwidth(Kbps)
G.7116487.2
G.729831.2
G.723.16.421.9
GSM13.2N/A
iLBC13.3N/A
What's the difference between G.729 and G.729A codec?

G.729 is a high complexity algorithm, and G.729A (also known as G.729 Annex-A) is a medium complexity variant of G.729 with slightly lower voice quality. All platforms that support G.729 also support G.729A.

Adore Softphone comes with G.729 codec.

What's the difference between G.729 and G.729B codec?

G.729 Annex-B is a high complexity algorithm, and G.729A Annex-B is a medium complexity variant of G.729 Annex-B with slightly lower voice quality. The difference between the G.729 and G.729 Annex-B codec is that the G.729 Annex-B codec provides built-in IETF voice activity detection (VAD) and Comfort Noise Generation (CNG).

Adore Softphone comes with G.729 codec.

What are the features in Adore Softphone Premium version?

Here are the features in Adore Softphone Premium   version:

  • 4 Lines
  • Call Recording
  • Call Conference
  • Transfer (Xfer)
  • DND (Do not Disturb)
  • Hold / Unhold
  • Redial
  • Auto accept call
  • NAT/Firewall support
  • STUN server Support
  • ICE Support
  • Debug Mode (SIP message log)
  • Codec Supported
    G729, G711 u, G711 a, G722, GSM, iLbc, Speex/ 8000, Speex/16000 , Speex / 32000
  • Codec selection and Codec Quality Control (Bandwidth control)
  • Silence Suppression
  • Echo Cancellation
  • Uses NEW RFC 3261 compliant stack
  • DTMF (RFC 2833)
  • RFC 3951: Internet Low Bit Rate Codec (iLBC)
  • Registration Timeout
  • Acoustic Echo Cancellation
  • Packet concealing
  • Packet Lost Concealment (PLC)
  • Comfort Noise Generator (CNG)
  • Resampling
  • Balance Display
  • Credit time display
  • Display Call history
What is your support cost?

The email support is free. The phone support is $20 per hour with minimum 30 minutes. Monthly support contract is $350 that allows unlimited phone support. Yearly support contract is $999 that allows unlimited yearly support that is 30% saving over monthly contact.

How do you provide support?

We provide support over phone, email, and Instant Messaging. It’s depends on clients preferences and support contract. Only email support is free.

What is the cost of customization?

We have a highly trained programming team to do all different kind of customization. After we receive the customization request, we analyze the work and send number of hours it will take and the delivery date. Once the client agrees on number of hours, we start working on the customization.

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